We respect the privacy of everyone who visits our website, uses our app, or calls us and we follow stringent data security procedures in the storage and disclosure of your information as required by law under the Data Protection Act 1998.
About Only Young Drivers
Only Young Drivers is a trading name of Autonet Insurance Services Ltd, Registered in England No. 3642372. Registered office, Nile Street, Burslem, Stoke-on-Trent ST6 2BA, United Kingdom. Authorised and Regulated by the Financial Conduct Authority under firm reference number 308213, you can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk
All policies are arranged and administered on behalf of Only Young Drivers by Insurance Factory a trading name of Insurance Factory Limited, registered in England and Wales No. 02982445. Registered Office: Markerstudy House, 45 Westerham Road, Bessels Green, Sevenoaks, Kent TN13 2QB. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority under firm reference number 306164.
For Data Protection Act purposes, Only Young Drivers (‘OYD’), and your Insurers are the data controllers. Our preferred partners, Trak Global Limited and The Insurance Factory Limited are the data processors (Trak Global Limited are the developers of our smartphone app and collect and collate all driving data we receive via the app).
To allow us to maintain information about customers during their visit and to save you time by storing certain pieces of information you may need during the visit, we use small text-only data files known as ‘cookies’. This website can be viewed without accepting any cookies, although most browsers accept them automatically. Cookies can be deleted from your browser, or by amending your browser settings you can prevent their automatic receipt.
What information we collect
- The data from the app
The app collects data about your driving behaviour and that of any driver of a car you are a passenger in when the app is switched on. The app will enable data that is collected to be directly linked to your car insurance policy.
Some of the information the app collects includes: the direction you are driving, date, time, latitude, longitude and speed. This information is needed to help us determine how, when, and where you are driving your car. If we did not collect this data, we would be unable to determine your driving behaviour and therefore would be unable to offer you our telematics car insurance product.
This data is collected and stored by us or by authorised third parties on our behalf. By taking out a car insurance policy with OYD, you agree to share this personal information with us. When you contact us, you agree we may keep and use records of that communication.
The information collected and processed may include information about any person who is driving when you are a passenger, whether that be in the insured vehicle or another. We shall obtain your consent but assume that you have explained this and that other drivers do consent to OYD processing such information. This is important as the app cannot detect who is driving and all journey data will be viewed as a whole. You have the ability to delete Journeys where you were not the driver but this will not be until it appears on the app trip history.
- Your personal details
We’ll collect your name, address, email address, medical data and any other information that you input into the website, the app, or supply to us, to allow us to provide you with a quote.
We need to collect and process personal data about you to allow us to provide our services. We also need to disclose this information to a number of third party service providers, to assist us in providing these services to you. By using our website, you confirm your consent to such data being processed by ourselves or any third party providers we may use.
- Website Recording
Our web site may also use the SessionCam web site recording service. SessionCam is a product that has been developed by ServiceTick Ltd. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the ServiceTick website is for internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
- Website surveys
From time to time, we may invite our website visitors to participate in an online survey about our online services. Participation is entirely optional and any information we collect is only used to improve the products and services we offer to our visitors. We do not collect any personal information as part of the surveys. These online surveys are provided by ServiceTick Ltd.
What we do with your information
The driving data recorded through the OYD app is stored on your mobile device using AE256 symmetric encryption. This data is then transmitted over the internet using a secure sockets layer (SSL) and stored in our secure data warehouse. This can only be accessed by authorised persons with special access rights.
We will use your personal information and any information you provide to us about any other named driver (submitted by you on their behalf) for the purpose of insurance administration by OYD and any other associated third parties. This includes any related administration for offering renewal, pricing, statistical purposes and fraud or crime prevention.
Any information supplied by you may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the Insurer’s compliance with any regulatory rules or codes.
To ensure our insurers and credit providers have the necessary facts to assess your insurance risk, verify your identity, help prevent fraud and to provide you with their best premium and payment options, they may obtain information from third parties. This includes a quotation search from a credit reference agency. This search will appear on your credit report and will be visible to other providers. It will be clear that this is a quotation rather than a credit application by you to pay by monthly instalments.
Our insurers may also obtain publically available information from third parties, for the purpose of identity verification and fraud prevention, including a credit reference agency. Their search will appear as a footprint on your credit report whether or not your application proceeds, but will not adversely impact your credit history.
Our insurers will also exchange information through various databases to help check information provided and to identify potentially fraudulent claims. Specifically, Insurance Database Services Limited (IDSL) hosts the Claims and Underwriting Exchange (CUE) which holds a record of incidents reported to insurance companies by policyholders and third party claimants. Our insurers may validate the information provided by you, both about yourself and any other person named in your application, against the information held on CUE and against other databases hosted by IDSL. This may be used by our insurers to consider whether to accept the risk. For details relating to information held about you on the Claims and Underwriting Exchange please visit www.insurancedatabases.co.uk
Your information will also be added to the Motor Insurance Database (MID). For more information, please visit www.askmid.com.
Improving our service to you
We will also use the information you provide to us to conduct market research. This allows us to improve our products or services and to provide you with better customer service and to improve our Website or App.
Keep yourself protected
You should not share any password provided to you or created by you with anyone. We are not responsible for any loss that arises from the unauthorised use of your username or password, with or without your knowledge.
You are probably aware that the internet is not completely secure. We’ll do our best to protect your personal information but we cannot guarantee the security of information transmitted to our central database. Any transmission is therefore at your own risk. We suggest that you install and use a secure browser and virus software to browse the internet. When we have received your information, we use strict security to prevent unauthorised access.
We will hold and process your personal data for insurance administration and marketing use. We won’t give your driving information to the Police or to any civil authorities unless we have your permission, we are required to do so by law (i.e. we’ve received a Court Order) or we suspect fraud. Apart from that, we only share your personal data with our partners that need to see it in order to service and administer your car insurance policy.
By entering into a contract of insurance with us, you are consenting to such use of your personal data.
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend on using it for these purposes.
You also have the right to request a copy of all the personal information we hold about you. To do this you will need to complete a Subject Access Request form. To get a copy of this form simply contact us via email at email@example.com or by calling us on 03303 438 872 and we will email you a copy of the form.
There is a fee of £10 to cover our administrative costs in dealing with your request.
Disclaimer & limitation of liability
OYD has attempted to provide accurate information on this website. The company makes no guarantee or warranty, expressed or implied, as to the reliability, accuracy, timeliness, or completeness of that information and assumes no responsibility for any errors or omissions. We have the right to amend, update and alter the content of this site at any time.
Liability shall be unlimited in respect of any claim for personal injury or death caused by either party’s negligence, any claim resulting from fraudulent acts or wilful default, or breach of confidentiality or data protection regulatory requirements.