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We’ll be here when you need us

If you’ve a question we haven’t answered on our FAQs page, feel free to get in touch. You’ll find all the numbers, addresses and information you need below. And you’ll find at Only Young Drivers and Only Smart Drivers we’re always more than happy to help.

New Enquiries – 03303 438 880
(Lines open Monday to Friday: 9am – 6pm, Saturday: 9am – 1pm and Sunday: Closed.)

Existing Customers – 03303 438 872
(Lines open Monday to Friday: 9am – 6pm, Saturday: 9am – 1pm and Sunday: Closed.)

If you’re an existing Only Young Drivers or Only Smart Drivers customer and want to discuss your motor insurance policy with one of our team, a couple of very simple selection options will get you through to the right expert member of our team who understands the problems facing young drivers because they are young drivers themselves.

And if you’d prefer to send us an email, you’ll reach us at info@onlyyoungdrivers.co.uk

Claims

What to do in the event of a claim?

  • Make sure you and any passengers in your vehicle are safe.
  • If there are any serious injuries to any party involved, please call the emergency services.
  • Take full details of the other vehicles involved, including name and contact details, vehicle details and insurance details.
  • Take photos of all vehicles involved including the position of them, the damage to the vehicles and if possible capture the registration of the vehicle in these pictures.
  • Obtain details of any witnesses to the incident.
  • Ring us on 0800 9 538 566 as soon as it is safe to do so, to start the claims process.

We are open 24/7 365 days a year, to assist you in the event of a claim and get you back on the road.

Write to us at:

Customer Services,
Only Smart Drivers,
Nile Street,
Burslem,
Stoke-on-Trent,
ST6 2BA

Email us at: help@onlyyoungdrivers.co.uk

Is COVID-19 causing you problems with your Only Young Drivers policy? Find out how we can help.

Update on the purchase of Bennetts  - September 2020

The Ardonagh Group (“the Group”) announces that, further to the announcement on 17th February 2020 and 7th August 2020 confirming that Atlanta Investment Holdings C Limited, a subsidiary of Ardonagh, has completed the purchase of Bennetts Motorcycling Services Limited (“the Company” or “Bennetts”), and on Friday 7th August 2020 the CMA (as customary) imposed an Initial Enforcement Order (“IEO”), also known as a ‘hold-separate’ order on Ardonagh Group Limited and Bennetts Motorcycling Services Limited (www.gov.uk/cma-cases/ardonagh-group-bennetts-motorcycling-services-merger-inquiry).
 
As announced by the UK Competition and Markets Authority (CMA), the CMA has launched an investigation into the proposed acquisition by Ardonagh of Bennetts and effective as of Friday 7th August 2020 the CMA has imposed the IEO. The overriding purpose of the IEO is to ensure that Ardonagh and Bennetts are held separate during the course of the CMA’s merger investigation and that the competitive structure of the markets in which Ardonagh and Bennetts operate is maintained. As such, Ardonagh and Bennetts are prevented from sharing information except where strictly necessary in the ordinary course of business, integrating or conducting any joint negotiations (or negotiations on behalf of the other party) or discussions with potential or existing customers and suppliers, among other things, until the CMA has completed its review of the transaction and the IEO ceases to apply. We will inform you once the CMA has completed its review, but until then, please continue to liaise with your usual contacts at Ardonagh or Bennetts, respectively, but being mindful that the two business are operating separately under the terms of the IEO. Further announcements on the progress of the IEO will be made in due course.